Who we are
Up Close and Local Tours (referred to here as “Up Close and Local Tours”, “Our”, “us”, “we”) is a tour operator (ABN 95 423 212 966) based in Perth who owns and manages the website https://upcloseandlocaltours.com.au
This website is used to provide information regarding the tour services we offer and can also be used to book these services online.
personal information & use of information
To enable us to provide you with the best service, while using our website we may request certain personal information from you, including but not limited to, your name, phone number, and email address. The information that we collect will be used to contact or identify you, in order to answer any requests or queries.
If you choose to book a tour with us, either by using the online booking system provided on our website or by making a direct booking via email or phone, your data is collected and/or entered into our third party booking system, Bookeo. If you choose to pay online, your payment data is collected via Stripe or PayPal, depending on how you choose to pay. For customers who do not wish to use these payment providers, we also offer payment via direct Bank Transfer (by prior arrangement).
All contact forms on this website are operating via a third party plugin Contact Form 7. These forms are used so that you can contact us directly. All personal information included in these forms are for use by Up Close and Local Tours only. We will keep this data for a maximum of 12 months.
It will not be used for marketing purposes unless you have selected to be added to our mailing list which is managed by Mailchimp. In this case you may receive eNewsletters from Up Close and Local Tours from time to time in the future. You may choose to opt out of these at any time, and your details will remain on the subscriber list until such time that you do opt out.
Whenever you visit our website, we collect the information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are small files stored on your computer’s hard drive that contain a small amount of data that is sent to your browser from websites that you visit.
Like most websites, our website uses these cookies to collect information and to improve our website and service. You have the option to either accept or refuse these cookies.
Our website uses the Facebook pixel for potential advertising on Facebook and/or Instagram. We also utilise Google Adwords which may deliver advertising to potential customers and people who have visited our website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Any information or analytical data collected on this website is strictly confidential and only for use by Up Close and Local Tours.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For customers who have completed a booking with us we are obliged to keep your personal data for administrative, legal, or security purposes.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We may employ third-party companies or businesses for reasons such as:
• To facilitate our website;
• To provide the website on our behalf;
• To perform website-related services; or
• To assist us in analysing how our website is used.
We want to inform our website users that these third parties may have access to some of your Personal Information. The reason is to perform the tasks assigned to them on behalf of Up Close and Local Tours however, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us with your personal information, and strive to use commercially acceptable means of protecting it. We endeavour to employ reputable third party providers wherever possible to ensure the privacy of your Personal Information, however please remember that no method of transmission over the internet, or electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security although we have taken numerous steps to ensure this website and our administrative systems are as secure as possible.