Please read the following terms and conditions carefully. You should fully understand and agree with these before proceeding with any booking with Up Close and Local Tours.
The terms and conditions of service stated below apply to all bookings, regardless of whether they are made through our website, over the phone, via email, in person or through a third party booking site or Visitors Centre. If you do choose to proceed with a booking it will be assumed that you have agreed with these terms and conditions.
1. Prices
All prices are quoted in Australian Dollars and are inclusive of GST. All prices quoted are per passenger (unless otherwise noted) and are correct up to 31 December 2026.
2. Contract
All bookings are made with Up Close and Local Tours Pty Ltd (ABN) 15 630 759 447 (ACN) 630 759 447, referred to throughout these terms and conditions as ‘Up Close and Local Tours’.
3. COVID-19 and Government Imposed Restrictions
All customers MUST adhere to any and all Government (Federal and State) imposed COVID-19 mandates, regulations and restrictions that are in place.
4. Cancellation and Change Policy
4.1 Change of date or Cancellation requests by the customer
Change requests:
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- Once a private tour is booked, that date and vehicle is held exclusively for your booking and no additional bookings will be taken. For this reason, date changes for private tours may incur a change fee of 20% of the booking value. Date changes for private tours are at the absolute discretion of Up Close and Local Tours and are subject to availability.
In the event that a customer cancels their private tour the following refund rules apply:
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- Cancellation more than 14 days before the date of the tour – cancellation fee equal to 20% of the booking value
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- Cancellation less than 14 days before the tour date – 0% of the booking value will be returned
4.2 Cancellation by Up Close and Local Tours
For operational reasons Up Close and Local Tours reserve the right to cancel, alter, shorten or change our tours as required. In the event that a tour is cancelled, the option to reschedule for another tour/time/date will be offered as will the option for a full refund of monies paid. In the event that an itinerary needs to be altered, the venue or tasting will be replaced with an equivalent experience.
If for any reason it is not possible to complete a tour, we will endeavour to refund or reschedule where possible. Depending on costs incurred, and percentage of the tour that is incomplete, it is at the absolute discretion of Up Close and Local Tours as to whether a refund is offered.
4.3 Change of itinerary
Choice of venues is at the discretion of Up Close and Local Tours and is subject to availability. Up Close and Local Tours reserve the right to make changes to an itinerary if required. On rare occasions that are often beyond our control, we may need to alter an itinerary or an inclusion for a similar offering. If and when this happens, the substitution will be an equivalent tasting/experience to the same value that you will love just as much!
5. Payment Terms & Fees
A private tour is a booking where the entire vehicle is booked for a private tour for a group of 1 or more people.
The following payment terms apply for private tours;
a) A 20% non-refundable deposit is due at the time of booking.
b) The balance of your booking (i.e. full cost less the initial deposit) is due 14 days before the date of your tour. An email will be sent to you before the balance is due requesting payment. If you have not paid the full balance 7 days before the trip we will notify you of the cancellation of your tour and you will forfeit any deposit paid.
c) For bookings less than 14 days in advance of the tour date, full payment is required at the time of booking.
Tours can be booked and paid online via Credit Card or PayPal. Payment can also be made by bank transfer, to arrange this please contact us at hello@upcloseandlocaltours.com.au.
6. Alcohol Consumption
Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises. All passengers must be able to provide adequate photo identification for proof of age if requested.
a) On all tours, the operators of the businesses we visit are obligated to adhere to Responsible Service of Alcohol laws, and reserve the right to refuse service to patrons who show signs of intoxication.
b) Refusal to participate also applies to any tours of operational wineries, distilleries, farms etc where intoxication may become an occupational health and safety hazard.
c) By law, no alcohol is to be consumed on any Up Close and Local Tours vehicle.
d) Smoking is not permitted in our vehicles, and may not be allowed on privately owned property at the discretion of venue management.
7. Gift Vouchers
a) Vouchers purchased on or after 1 November 2019 expire three (3) years from the date of purchase.
b) The value of gift vouchers can be used towards any scheduled tour, subject to availability. Any unused portion will remain as rolling credit under the same gift voucher code until the date of expiry.
c) Vouchers purchased with the intention of a specific tour are valid for the monetary value of the tour at the time it was purchased (this value is stated on the voucher). Over the time of the voucher's 3-year validity tour pricing and availability may change, in which case the voucher holder will be required to pay any price difference at the time of booking.
d) Vouchers cannot be refunded or exchanged for cash.
e) In the event of a tour no show or cancellation (outside of our terms and conditions) we reserve the right to void the voucher.
f) If a voucher is lost, replacement is at the discretion of Up Close and Local Tours.
g) If you are unable to find a suitable tour or date, your gift voucher may be transferred to another person.
h) Extensions on gift voucher expiry dates are not permitted.
i) Please understand that over time tours and availability may change. Up Close and Local Tours reserve the right to alter or remove tours. If for any reason a tour is no longer available, the value of the voucher will remain and can be used towards an alternative tour.
8. Privacy & Security
The privacy of our customers and their personal information is extremely important, any information that we collect about our customers is kept strictly confidential and stored securely.
The agents of Up Close and Local Tours whose systems process our customer’s personal data are bound by terms in their contract to ensure the personal information is protected at all times. Up Close and Local Tours does not, and will not, sell customer’s personal information.
All transactions through upcloseandlocaltours.com.au are secured by our booking software (Rezdy) using the latest 128-bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential.
9. Pick-up and Departure points
The pick-up points offered for each tour are displayed at the time of booking, however Up Close and Local Tours reserve the right to change a requested departure point if necessary. If the departure point is changed, the customer will be notified by email, phone and/or SMS at with as much notice as possible before the departure time.
10. No Show or Late pick-ups
Your pick-up time will be confirmed via email or phone 2 days prior to your tour. If you are not at your pick-up location at the designated time, we will do our best to contact you by phone. If we are unable to make contact and the tour is delayed, Up Close and Local Tours are not liable for any alterations to the itinerary or missed experiences that may occur.
If you do not show up at the pick-up point within one hour of the confirmed pick-up time, this will be deemed as a 'no-show' and the tour will be cancelled with no refund offered.
If you know in advance that you are going to be late, please contact us by phone/SMS with as much notice as possible and we can attempt to re-arrange the tour itinerary so that you do not miss any of your booked activities.
At the time of booking you are asked to provide a contact phone number - please ensure that you are contactable on this phone number while you are in Perth.
11. Damage
Up Close and Local Tours trust that guests on our tours will consume alcohol responsibly throughout the day and treat our vehicle and property, and the property of the venues we visit, respectfully.
Any damage to the vehicle, regardless of whether it is intentional or not, will be at the cost of the person responsible, or the lead traveller of the group. This includes, but is not limited to, any upholstery cleaning fees incurred due to reckless or irresponsible behaviour.
12. Photos
You agree that Up Close and Local Tours are able to use images of you captured whilst on tour for use on our website, social media or other marketing material. If you do not want your image to be used please need to notify us in writing before the tour commences.
Photos displayed on our website and social media are for illustrative purposes and may not depict your exact tour as each tour is unique and can change from day to day.
13. Customer acknowledgements
The customer acknowledges that:
a) our Vehicles are equipped with seatbelts;
b) by law seat belts must be worn at all times;
c) passengers must remain seated in vehicles at all times;
d) Up Close and Local Tours may eject a customer who refuses to wear a seatbelt;
e) it is illegal for alcohol to be consumed within our vehicles;
f) Up Close and Local Tours may eject a customer who has open alcohol in the vehicle with the intent to consume;
g) it is the customer’s responsibility to ensure that food and beverages consumed by the customer are suitable for consumption;
14. Liability
14.1 Reasonable care must be taken by all participants throughout the duration of all tours and activities conducted by Up Close and Local Tours.
14.2 To the fullest extent permitted by law:
a) Up Close and Local Tours accepts no responsibility or liability for damage, loss or injury in tort, contract or equity.
b) Up Close and Local Tours are not responsible for the acts or omissions of third parties.
c) You release Up Close and Local Tours and its officers, employees, agents and representatives from any liability and expressly waive any claims you may have against Up Close and Local Tours arising out of or in connection with your participation in a tour.
14.3 Any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty) is excluded.
