FAQ’s

To assist with your planning, here are some commonly asked questions about our tours. If we haven’t answered yours, please drop us an email or give Paul a call on 0423 126 254 – we are happy to help in any way we can.

What should I wear?

We want you to dress comfortably so that you can enjoy your tour, and recommend that a ‘smart casual’ dress standard is the best way to go.

Wearing thongs (flip-flops) is not recommended as some venues do have dress codes in place that don’t allow these.

If you are joining us for a Cider, Wine and Whiskey tour, we recommend that you wear or bring closed toe shoes for the vineyard and orchard guided walk. This is a working vineyard so there may be obstacles and wildlife that are encountered.


What should I bring?

  • Appropriate ID for proof of age – an Australian Driver’s License or Passport
  • Hat and sunglasses
  • Light jumper/cardigan in Spring/Autumn
  • Weather proof jacket in Winter
  • A love of good food and local produce
  • Cash or credit card if you wish to purchase anything to take away
  • Your camera!

We provide SPF50+ sunscreen, umbrellas and bottled water.

Unless specified, venues do not allow you to bring your own food or beverages on to their premises. Please note that any valuables that you bring with you are your responsibility.


Are tour bookings essential?

Definitely. We need to confirm guest numbers with all our venues in advance so that they can ensure that everyone is catered for and has the best possible experience.


Do you take last minute bookings?

If there are available seats then we will absolutely do our best to accommodate you. We don’t want anyone to miss out, so if you wish to book a tour and online bookings have closed, email us at bookings@upcloseandlocal.com.au or phone / SMS  0423 126 254.


What if a tour is sold out?

We have a waitlist for tours once they are fully booked. Sometimes plans change, and seats can become available – so it’s best to put your name down just in case!

You can join the waitlist for a tour by emailing us at bookings@upcloseandlocal.com.au with the tour name, date and number of guests you would like to waitlist for.

When you join the waitlist, you are not committed to booking if you change your mind.


What happens once I make a booking?

When you make a booking online you will receive an instant email confirmation.

Closer to the tour date we will send you a follow up email with the expected pick-up time. If you haven’t received this information 4 days prior to your booking, then please contact us in case we have your details wrong or the email is not going through.

If you have asked us to help you select the best pick-up location for you, then you will also have this emailed to you at least 4 days before your tour.

You will receive a reminder email approximately 3 days before your tour, and also a reminder SMS 24 hours before your tour (unless you opt-out at the time of booking).


Are there any extra costs on the day?

No, everything is covered in the tour cost. Of course there will be plenty of opportunities to grab an extra vino, coffee, sweet treat or something to take home along the way – if you feel inclined – so if that sounds like you then perhaps bring some spare money with you.

Each tour itinerary states what is included, and where possible, we have noted where there are opportunities to make additional purchases – however please note these are totally optional!


How do you choose the destinations on your itinerary?

We only want to showcase the best of what Perth offers, and we will only take you to places that we would (and do) go to ourselves. We have spent a lot of time researching and selecting the places to be included on our tours, and working with these businesses to create unique experiences that are exclusive to our tours and would not be available to the general public.

We hope that everyone discovers something new and walks away knowing something they didn’t know yesterday.


Are your tours just for tourists?

Absolutely not! Locals will enjoy our tours just as much as a visitor to Perth.

Perth has so much to offer that there is sure to be some new discoveries for everyone, your tour guide Paul will point out plenty of hidden gems along the way. Plus you get access to experiences that are not necessarily available to the public and you can relax and enjoy the day without the stress of driving.


What is the cancellation and refund policy for bookings?

Our cancellation policy is as follows;

• Cancellation 10 days or more before the date of the tour – your deposit will be returned to you less any costs we incur*
• Between 2 and 10 days before the tour date – 50% of the booking value will be returned
• Less than 48 hours before the day of the tour – 0% of the booking value will be returned

Changes to the date of your trip can be made free of charge when made more than 10 days before the date of the tour, but changes can only be made once per booking. If further alterations are required, fees may apply. Bookings cannot be changed online or through a third party, these must be made directly through Up Close and Local Tours via email, phone or in person.

Our full Terms and Conditions can be viewed here.

*Cancellation of any tour once a booking has been made may result in an administration fee. The Administration Fees relate to recovery of costs including any Booking Fees, Bank Fees, Credit Card Costs, and any other costs relating to each booking which are outside of our control.


Will the tour go ahead if it is raining or very hot?

Yes the tour will go ahead rain, hail or shine! Our vehicles are air-conditioned, as are most indoor venues in Perth, we provide umbrellas for rain or sun, plus SPF50+ sunscreen and bottled water to keep everyone hydrated.


Where will I be picked up and dropped off?

When you book your tour, you will be given the option to choose from our designated pick-up locations. Logistically we cannot include every single hotel in Perth, so if your hotel is not listed, please choose the closest location. If you are not sure, select the ‘Please choose for me’ option and we will work out the closest and easiest place for you to get to, and then we will email you clear instructions.

Depending on numbers, sometimes we may need to change your pick-up location – if this is the case we will give you at least 24 hours notice.

When booking, we also ask you to tell us what hotel you are staying at because sometimes it may be easier for us to pick you up from your hotel even if it is not in the list of pick-up locations. If this is the case, we will give you at least 24 hours notice.

We also ask for your hotel details so that we can contact you there as a back up.


How many people will be on my tour?

Our tours have a maximum of 12 people. By keeping numbers smaller, we can ensure you get a really unique and intimate experience. It also gives us access to smaller boutique businesses that would not normally be able to accommodate larger groups, which means you will get to speak one-on-one to the people who make the products and run the business.

A minimum of two people are required for the tour to go ahead.


Do you cater for groups?

Definitely! Our vehicles can take a maximum of 12 passengers (in addition to the tour guide) so if you have a group that would like to book one of our current itineraries, or create a customised tour, drop us a line at enquiries@upcloseandlocaltours.com.au and we will work together to get you touring!


Am I able to change the tour itinerary?

Our customised tours allow you to do just that. We can either tailor one of our current itineraries with a few tweaks to make it suit you, or if you want us to create a totally unique tour then that’s fine too.

Pricing for customised tours will vary depending on the day, number of people and the destinations, but contact us at enquiries@upcloseandlocaltours.com.au and we can work together to meet your needs.


Can you cater for special dietary requirements?

Some tours are more easily catered than others, so it’s best to drop us a line at enquiries@upcloseandlocaltours.com.au with your requirements and the tour you are interested in and we will let you know if there are any issues.

If it is simply a dietary ‘request’ rather than a requirement (ie you dislike seafood but are not allergic to it) then please add a comment in the ‘Notes’ section of the booking form and we will do our best to cater to your request.


Are your tours suitable for children?

While there is no strict age-limit for our itineraries, our tours often go to licensed venues which are not necessarily suitable or equipped with amenities that will amuse children under 12.

We ask that you use your discretion as to whether the tour may be suitable for your child, and if in doubt please drop us an email at enquiries@upcloseandlocaltours.com.au and we can discuss the suitability of each tour.

If you have a small group (up to 12) , we can create a custom tour that is more family-friendly and suitable for your group, however please note that our vehicles are not equipped to seat very young children.


Do I need any level of fitness for any tours?

No specific level of fitness is required. Some tours will have small amounts of leisurely walking (for example a vineyard tour) included but this will not be strenuous activity. Participation is not mandatory so you are more than welcome to sit this out if you prefer.


Can I bring my luggage with me?

Space is limited for carry-on items, so this will only be able to be accommodated by prior arrangement and will depend on how full the tour is.

Please contact us on bookings@upcloseandlocaltours.com.au prior to you tour should you have any questions regarding this.

Also check with your hotel as most Perth hotels do offer a luggage storage service free of charge for guests when they check-out.


Is the vehicle equipped for wheelchairs or disability access?

Unfortunately we cannot accommodate wheelchairs at this time.


 

If your question is not in the list above, feel free to contact us at enquiries@upcloseandlocaltours.com.au

Or complete the form below and we will respond as quickly as possible.